Managed IT services involve outsourcing your IT management to a third-party provider who takes responsibility for monitoring, maintaining, and securing your technology systems. There are many benefits to engaging with a managed services partner, and they can significantly improve your company's overall efficiency and bottom line. In this blog post, we'll explore the key advantages of using managed IT services, focusing on four key aspects: access to reliable experts, predictable IT costs, proactive patching, and the ability to focus on growing your business.

1) Gain Access to Reliable Experts Ready to Address Any Issues That Arise

One of the primary benefits of managed IT services is having a team of reliable experts at your disposal. IT systems can be complex and challenging to manage, especially when something goes wrong. Whether it's a server crash, network downtime, or a cyberattack, IT issues often require quick resolution to minimize disruptions to business operations. Add the ever-changing technology landscape and it can be difficult to keep up.

With managed IT services, you gain access to a team of experienced professionals who specialize in various areas of IT. These experts are equipped to handle any issues that arise, ensuring your systems stay up and running smoothly. Instead of scrambling to find solutions when problems occur, you can trust that your managed service provider (MSP) will handle the monitoring and troubleshooting for you.

MSP providers offer around-the-clock monitoring of your systems. This means they can detect potential issues before they become significant problems, often preventing downtime before it happens. This proactive approach not only reduces the number of disruptions to your business but also ensures that your IT infrastructure is always operating at its best.

2) Predictable IT Costs: Budgeting for the Future

Managing IT costs can be a headache for businesses, particularly when unexpected expenses arise. The need for equipment replacements, software upgrades, and emergency fixes can quickly drain your budget, leaving little room for other investments. However, managed IT services offer a solution to this unpredictability.

By outsourcing your IT needs to an MSP, your IT expenses become a predictable line item in your budget. Instead of facing surprise costs for unplanned technology upgrades or repairs, you pay a fixed monthly fee for ongoing support and services. This approach allows you to manage your IT spending more effectively and ensures that your business is always prepared for future technology needs.

Additionally, an MSP will work with you to forecast your IT requirements based on your business goals. Whether you plan to expand your workforce, open new locations, or launch new services, your managed IT provider can help you develop a strategic IT budget that aligns with your objectives. This helps you make informed decisions about when to invest in new technologies, and it ensures that your IT systems grow alongside your business.

3) Proactive Patching: Keeping Your Systems Secure

Cybersecurity threats are a growing concern for businesses of all sizes. Hackers are constantly developing new methods to exploit vulnerabilities in software and operating systems, putting your company’s data and reputation at risk. One of the most effective ways to protect your business from cyber threats is through proactive patching and patch management.

Proactive patching involves regularly applying updates and security fixes to your business’s servers, operating systems, and software. These patches help address known vulnerabilities, ensuring that your systems are secure and up to date. Failure to apply these updates leaves your systems exposed to the latest security threats, which could result in costly data breaches or system compromises.

With managed IT services, patch management is handled on your behalf. Your MSP will ensure that all necessary updates are applied promptly, so you never have to worry about falling behind on critical security patches. This proactive approach to cybersecurity not only protects your business but also saves you the hassle of manually managing updates or worrying about security risks.

4) Focus on Growing Your Business, Not Your IT Needs

One of the most significant advantages of outsourcing your IT management to a third-party provider is the ability to shift your focus from technical issues to more strategic business matters. When you're not bogged down by IT problems and maintenance tasks, you have more time and energy to focus on what truly matters—growing your business.

Whether it’s expanding your customer base, improving your products or services, or exploring new markets, the less time you spend thinking about IT, the more you can invest in the future of your company. With managed IT services, you can rely on a team of experts to handle the day-to-day management of your technology systems, freeing you up to focus on your core business activities.

Additionally, your MSP can offer valuable insights and advice on how to leverage technology to improve your business processes and achieve your goals. Whether it's recommending software tools to streamline operations or helping you adopt cloud-based solutions to increase flexibility, a good managed service provider acts as a trusted technology partner who can help guide your business to success.

The Strategic Advantage of Managed IT Services

In today’s competitive business landscape, having a robust and secure IT infrastructure is essential to success. Managed IT services offer businesses of all sizes a range of benefits, including access to reliable experts, predictable IT costs, proactive security patching, and the freedom to focus on strategic growth. By outsourcing your IT needs to a trusted provider, you can ensure that your technology systems are always running at their best, while also freeing up valuable resources to focus on what really matters—taking your business to the next level.

Whether you're looking to reduce IT headaches, improve security, or develop a long-term technology strategy, managed IT services offer a solution that can help your business thrive in an increasingly digital world.

Jason Hood

President, DMC Technology Group

Jason Hood brings over 30 years of IT leadership to DMC, having successfully guided companies through transformative business initiatives across a range of industries.

The post Why Outsourcing IT with DMC Technology Group Transforms Your Business appeared first on DMC Technology Group.

User and computer accounts lie at the heart of an Active Directory Domain, controlling who can log into the domain, from which computers, and with access to which resources. The Domain Controllers silently direct all of this traffic and do such a good job of staying "out of the way" that it's sometimes easy to forget about the underlying accounts and systems involved. As computers get replaced with new ones, the older computer object may remain in Active Directory for days, weeks, months or even years. In some cases, those computer accounts may be disabled, as happens when a computer is removed from the Domain. In other cases, the objects may simply continue to exist, untouched and forgotten about.

Similarly, user accounts may be disabled when people stop working for a company, but this is not always an automatic process, and it can sometimes be overlooked. This can lead to user accounts existing in the Domain for some time, often with a static password and with very little attention being paid to it. In cases where Entra Connect is being used to synchronize on-premises user and computer accounts with Entra ID, this can be particularly troubling. An enabled, but disused, user account can provide a possible entry point for malicious behavior.

Often flying even further under the RADAR, Group Policy Objects may be created for initial testing or used to perform a specific task, then forgotten about and left in place long after they've become irrelevant. In many cases, the settings contained in those policies are benign and unimportant, but a large number of applied and unnecessary Group Policy Objects can slow down Group Policy Processing on client computers and add unwanted network traffic between client computers and Domain Controllers. Group Policy issues become more likely, and potentially more disruptive, over many years as network administrators come and go. The combined efforts of several administrators over many years, combined with a reluctance to make changes to policies that are not fully understood, can lead to sprawl, complexity, and the potential for configuration issues on client computers and servers.

This can also be true of login scripts, which can "hide in plain sight" for years, without doing anything of any benefit. A legacy login script may be directing computers to map drives to servers and shares that no longer exist, or printers and print servers that haven't be in production for years. These scripts may be written to prevent error messages from appearing to the end user, but the time it takes to process invalid login script commands may increase login times.

Many companies also have a standard procedure for deploying new servers and computers, and this often involves the use of a standardized password for the local Administrator account. If that account is compromised on any one of the computers on the network, those same credentials can be used to remotely access other computers with the same username and password on them. This lateral movement can allow malicious software or hackers to move rapidly across the network, wreaking havoc and causing devastation as they go.

DMC Technology Group can help identify user and computer accounts that have not communicated with the domain for some time, which can help to identify those accounts that can be disabled or deleted from Active Directory. We can also assist with the implementation of Microsoft Defender for Identity, which can monitor the behavior on the local Domain, and alert administrators when dangerous or anomalous behavior is detected. We can help determine which Group Policy Objects and login scripts are still being used, and which are no longer relevant and can be removed from the network. To help prevent lateral movement, we can help install and configure the Local Administrator Password Service (LAPS) either on-premises using Active Directory or in the cloud, using Entra ID.

It's truly a testament to the longevity and effectiveness of Active Directory that we spend so little time thinking about the accounts, protocols and services that make it all work. But a little "Spring cleaning" now and then can help reduce the complexity of an Active Directory environment and streamline the communication process between client computers and their Domain Controllers. A few hours spent on this kind of tune-up now can yield benefits for months or years to come.

Jason Hood

President, DMC Technology Group

Jason Hood brings over 30 years of IT leadership to DMC, having successfully guided companies through transformative business initiatives across a range of industries.

The post Why Active Directory Domains Still Matter: The Overlooked Maintenance Tasks That Could Cost You appeared first on DMC Technology Group.

1. AI and Machine Learning for Proactive Threat Detection

Artificial intelligence (AI) and machine learning (ML) are rapidly transforming the way businesses detect and respond to cyber threats. In 2025, we expect to see increased adoption of AI-driven tools that not only identify potential threats in real-time but also predict potential attacks based on behavioral patterns. These systems help organizations identify irregular activities and automatically respond to incidents, minimizing the need for manual intervention. However, cybercriminals are also using AI to develop more sophisticated attacks, so staying updated on the latest AI advancements is critical.

2. Zero Trust Security Architecture

The Zero Trust model is reshaping the cybersecurity framework, and its adoption will continue to grow in 2025. This security approach operates on the principle of "never trust, always verify," requiring strict identity verification for every person and device attempting to access resources within the network. With the expansion of remote work and the increasing use of cloud services, Zero Trust Architecture has become essential for reducing the risk of data breaches and unauthorized access.

3. Enhanced Cloud Security

As cloud adoption rises, so does the need for robust cloud security. In 2025, we expect to see organizations investing more in multi-cloud security strategies. Multi-cloud security emphasizes protecting data across various cloud environments with unified policies and management tools, as many businesses are now using a combination of private, public, and hybrid cloud solutions. Understanding and addressing potential vulnerabilities in the cloud is crucial for maintaining data integrity and ensuring compliance.

4. Increased Focus on Endpoint Security

The shift towards remote work has made endpoint security more important than ever. Endpoint devices such as laptops, smartphones, and IoT devices can be vulnerable entry points for cybercriminals. In 2025, the focus on securing these devices will continue to intensify, with many businesses adopting endpoint detection and response (EDR) solutions that monitor and analyze activities on endpoint devices to detect and respond to threats. This approach helps companies maintain control over remote devices and keeps their networks secure.

5. Ransomware Preparedness and Response

Ransomware attacks have become more frequent and costly. In 2025, businesses will place even greater emphasis on preparedness and incident response strategies to combat ransomware threats. Cybersecurity teams will be focusing on implementing regular data backups, comprehensive recovery plans, and robust access controls to limit the impact of ransomware incidents. Additionally, cybersecurity insurance is likely to play a bigger role, as organizations seek coverage for potential losses from ransomware attacks.

6. Strengthening Cybersecurity Awareness and Training Programs

Human error continues to be a major factor in cybersecurity breaches. Cybersecurity Awareness Month emphasizes the importance of employee training, and in 2025, we expect organizations to strengthen their efforts around educating their workforce. Ongoing security training will not only include awareness of phishing and social engineering attacks but also address new tactics and emerging threats. Investing in a culture of cybersecurity within your organization helps to minimize human errors and keeps everyone engaged in protecting digital assets.

7. Identity and Access Management (IAM) Advancements

In an age where identity theft and data breaches are common, identity and access management (IAM) will continue to evolve. As cybercriminals develop more sophisticated ways to bypass traditional authentication methods, organizations will adopt multifactor authentication (MFA) and biometric verification techniques to enhance security. IAM solutions in 2025 will focus on offering a frictionless user experience without compromising security, particularly for remote and mobile workforces.

8. Improved Data Privacy Compliance and Governance

Data privacy is increasingly becoming a critical concern as new regulations emerge globally. In 2025, businesses will need to comply with updated privacy regulations, such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the U.S. Adhering to these regulations is not just a legal requirement but also a means to build trust with customers. Implementing a comprehensive data governance strategy that includes data classification, encryption, and regular audits is essential for compliance and protecting sensitive information.

Embracing Cybersecurity in 2025

As the threat landscape continues to evolve, staying informed and proactive is the best defense. Cybersecurity Awareness Month serves as a reminder of the critical role that cybersecurity plays in our increasingly digital world. At DMC Technology Group, we are committed to providing our clients with the latest insights, tools, and strategies to safeguard their business from cyber threats. Embracing these 2025 cybersecurity trends will not only help protect your organization but also contribute to a safer, more resilient digital ecosystem for all.

Are you prepared for the cybersecurity challenges of 2025? Contact DMC Technology Group today to learn more about our comprehensive cybersecurity solutions. Contact Us to secure your business and protect your future.

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This marks a considerable change in how companies can manage their software licensing agreements and is expected to provide more flexibility for organizations looking to optimize their IT operations. 

Let’s dive into the details of this new policy and what it means for businesses navigating today's complex cloud landscape.

The Background: Cloud Licensing and Lock-In Concerns

Historically, Microsoft’s licensing agreements have been somewhat rigid, tying customers to a specific cloud service provider or partner for the entire duration of their contract. This created what is often referred to as “vendor lock-in,” where businesses had limited options to switch providers even if their needs or preferences changed. 

For companies using Microsoft's popular suite of cloud-based tools, this could mean being stuck with a provider that no longer meets their performance or cost expectations, or simply being unable to adapt to shifting business strategies.

Vendor lock-in has long been a sticking point for businesses in the cloud space, and Microsoft’s move to allow mid-contract transfers of licenses is a significant step toward greater freedom and flexibility for its customers.

What Does This Change Mean for Businesses?

The ability to move licenses to another service provider mid-contract opens up a new realm of possibilities for businesses. Here’s why this development is important:

• Increased Flexibility and Agility: In today’s fast-paced business environment, agility is key. This new licensing policy allows businesses to pivot quickly, whether they’re seeking better pricing, superior service, or different technical capabilities from a competing provider. If a business realizes halfway through a contract that another provider can better support its evolving needs, they now have the ability to make that switch seamlessly without waiting for the contract to expire.
  
• Enhanced Bargaining Power: With the option to switch providers mid-contract, businesses gain more leverage in their negotiations with service providers. Providers will need to maintain high standards of service and competitive pricing throughout the entire contract period, knowing that customers can walk away if they are dissatisfied. This competitive pressure will likely drive innovation, better service delivery, and more competitive pricing models.
  
• Reduced Risk: Businesses are often wary of making long-term commitments due to the risk of market changes, technological advancements, or shifts in business strategies. Being able to reallocate licenses mid-term reduces this risk, as organizations now have an escape route if they need to realign their technology stack with their broader business goals.
  
• Simplified IT Strategy Adjustments: For companies undergoing mergers, acquisitions, or significant changes in IT strategy, this policy provides a simpler way to consolidate or reconfigure licenses across different environments. For instance, if a company is migrating from a hybrid cloud solution to a multi-cloud or single-cloud strategy, they now have the flexibility to adjust their licenses accordingly, reducing downtime and disruption.

Potential Challenges to Consider

While this change is largely seen as positive, businesses should be mindful of potential challenges that come with mid-contract license mobility:

• Compatibility and Integration Issues: Switching providers mid-contract could potentially lead to integration issues, especially if the new provider’s environment isn’t fully compatible with your existing system architecture. It’s essential to conduct a thorough technical analysis before making any decisions.
  
• Contract Terms with Service Providers: It’s important to read the fine print on agreements with your cloud service provider. While Microsoft may allow you to move your licenses, the contract terms with the service provider you’re leaving may have penalties or restrictions related to early termination or service cancellation.

How to Make the Most of This New Flexibility

To fully take advantage of Microsoft’s new policy, businesses should consider the following:

• Evaluate Current Providers Regularly: Don’t wait until the end of a contract to assess your cloud service provider. Regularly evaluate service performance, costs, and business alignment.

• Have a Migration Plan in Place: If you think you may switch providers, having a well-documented migration plan that outlines timelines, costs, and potential risks will help ensure a smooth transition.

• Leverage Expert Advice: Cloud licensing and migrations can be complex. Engaging with experts—whether in-house or third-party consultants—can help you navigate the potential pitfalls and make the best decisions for your business.

The Bottom Line

Microsoft’s decision to allow customers to move licenses mid-contract is a game-changer for organizations looking to stay agile in an increasingly competitive and rapidly changing cloud environment. This flexibility can help businesses negotiate better deals, reduce risks, and ensure that their cloud solutions remain aligned with their evolving needs.

However, as with any significant change, it’s essential to approach these new options thoughtfully. Proper planning and understanding of the technical and contractual nuances will ensure that businesses make the most of this new flexibility while avoiding unnecessary pitfalls. Ultimately, this move by Microsoft empowers businesses to take greater control of their cloud strategies, leading to more dynamic, resilient, and cost-effective IT environments.

How DMC Technology Group Can Help

Microsoft's new policy allowing customers to move licenses mid-contract provides businesses with greater flexibility to switch service providers. Companies can now adapt quickly to evolving needs, optimize their IT strategy, and avoid being locked into long-term, rigid agreements.

DMC Technology Group can help businesses take full advantage of this new policy. With extensive experience in managed IT services, DMC offers seamless migration support, ensuring that companies move licenses efficiently without disruption. DMC also provides expert consultation to help businesses assess their cloud environment, identify potential improvements, and leverage the latest Microsoft technologies to maximize performance.

Whether you’re looking to switch providers, consolidate licenses, or optimize your current IT setup, DMC’s tailored managed services can simplify the process and ensure your business continues to thrive in a flexible and agile cloud environment.

Contact us for more information on moving your Microsoft License to a new provider.

The post Microsoft Now Allows Customers to Move Licenses Mid-Contract: What It Means for Businesses appeared first on DMC Technology Group.

Recently, there has been some confusion within the VMware ecosystem, particularly following Broadcom's acquisition of the company last October. However, amidst this uncertainty, DMC Technology Group stands ready to guide customers through any questions they may have as to what the future holds for their systems and technologies.

At DMC, we understand the importance of clear communication and informed decision-making. We recognize that navigating the complexities of the VMware ecosystem can be daunting, especially when faced with conflicting information. That's why we're here to provide clarity and support every step of the way.

Broadcom's acquisition of VMware brought about significant changes, including restructuring licensing terms, laying off thousands of employees, and terminating partner agreements with resellers and service providers. These changes have understandably caused concern among VMware's loyal customers, who rely on the platform for their enterprise applications and cloud solutions.

Despite these upheavals, we want to reassure our customers that VMware's strategic direction remains strong. Broadcom's strategy going forward is to enable enterprise customers to create and modernize their private and hybrid cloud environments. This includes investing in VMware Cloud Foundation, the comprehensive software stack that serves as the foundation of private and hybrid clouds. Additionally, Broadcom is moving away from perpetual software licensing, opting for more flexible and modern licensing models.

At DMC Technology Group, we pride ourselves on offering tailored solutions that address our customers' unique challenges and objectives. Whether it's navigating the complexities of the VMware ecosystem or planning for renewals, our team is dedicated to providing expert guidance and support. We understand that every organization is different, and we have a wide range of options at our disposal to ensure we find the solution that works best for you.

Planning early for renewals is crucial in this new landscape. With Broadcom's changes to VMware's licensing and partnership agreements, having a proactive strategy is more important than ever. DMC can help you understand these new terms and make informed decisions that align with your business goals.

While confusion may arise in the VMware ecosystem, DMC Technology Group is here to provide clarity and assistance. Our commitment to our customers remains unwavering, and we are ready to help you navigate any challenges you may encounter along the way. With DMC by your side, you can move forward with confidence, knowing that you have a trusted partner to guide you through the complexities of cloud computing.

Posted by Greg Gomach, Director of Services.
Get in touch with Greg.

The post Navigating Confusion in the VMware Ecosystem: How DMC Technology Group Can Help appeared first on DMC Technology Group.

There are several common challenges we hear when discussing the role of a managed services provider (MSP). Some of these scenarios will probably sound familiar.

A Toledo-based business has 50 employees, and the sole on-site IT manager whose primary role isn't tech support, is responsible for managing IT affairs. This IT manager, who also serves as a software developer, carries a substantial workload that includes help desk-related duties like troubleshooting issues related to email and printers.

“But we have someone on staff, we don’t need IT managed services.” We hear this sometimes, too. 

Then there is the security question. The business lacks 24/7 monitoring, so threats can quickly escalate into full-blown cyber attacks that cause financial and reputational damage. 

What if an IT manager wants to take a vacation? 

What if a Chief Information Officer (CIO) finds a job opportunity elsewhere and leaves your business? Who will fill in while you search for a replacement, and how will you train this new person? 

As for cost, can you afford additional IT support staff on payroll with benefits, plus the cost of resources like disaster recovery backup, software licensing, storage, cyber monitoring and end-point detection? 

There can be gaps that exist even with an IT manager on staff, which can expose organizations to significant liabilities. Especially if that person is the only one on staff that understands technology. There are no checks and balances!

In fact, a managed service provider supports your internal IT staff with technical expertise and resources, giving you the flexibility to scale up or down as your IT needs evolve. Yes, an MSP can serve as a single source for support and IT leadership. But in most cases, we work as an always-on, around-the-clock go-to for everything from server support to network management, troubleshooting, proactive patching and cybersecurity. 

Does your company need an IT managed services provider? Here are some factors to consider. 

How IT Managed Service Providers Support Your Business 

Can your internal IT staff provide instantaneous alerts and threat detection 24/7/365? What about offering employees a help desk so tech problems do not prevent productivity? When your IT manager goes home, even if it’s late evening, who’s watching over your IT infrastructure and devices for nefarious actors, phishing attacks, ransomware and a growing list of cyber threats? 

If your company employs an IT manager, this is one person. They have strengths and weaknesses in different IT disciplines, and probably a family at home and a life outside of work. “Always on” with one person just isn’t possible. 

Plus, keeping up with the latest, most secure IT best practices is a struggle for most businesses, let alone an individual. 

Across industries, every business has IT needs. Most are underserved because there is no way to cover all of your IT bases with a single employee, no matter how talented. 

Tech Support: Fulfilling Help Desk Needs

We hear it all the time. IT managers and CIOs for Toledo, Ohio regional businesses often get bogged down with support requests when their focus is supposed to be on IT strategy, development, process improvement, engineering and other big-picture endeavors. There are not enough hours in a day to do it all. 

When an IT manager is distracted with help-desk inquiries, tech support takes away from profit-driving initiatives. Meanwhile, productivity and revenue-driving activities decrease because a team member’s system is “down.” Even technical questions or adding new software becomes a burden when there is one or no IT staff member on site. 

At DMC, we offer efficient, responsive, always-on IT diagnosis and support. A reputable MSP should offer communication options, including in-person support if necessary or preferred. Around-the-clock IT support solves IT problems and prevents business interruptions. 

An MSP to Protect Servers and Workstations 

The threat is real. And it’s growing. Today’s dynamic cybersecurity environment is introducing sophisticated attacks, and often the “open door” to your data occurs because of network security vulnerabilities, and expired antivirus protection and licenses. We get it. You have other mission-critical tasks on deck to manage for your operations. 

This is where an IT managed services provider like DMC can step in and ensure there are no gaps in protection with license renewals, server antivirus software and installation management. We suggest that every business have real-time scanning to detect and block threats. Are these tasks you want to pile on to in-house IT staff? 

Also consider that not all MSPs include the cost of tools in the fee, but DMC does include these costs so you are not paying extra.

Along those lines, when maintenance agreements for hardware and software expire, this leads to more downtime and a loss of return on your tech investments. An MSP can oversee and manage agreements so you can focus on running your business. 

At DMC, we handle agreement procurement, documentation and expiration date tracking. Have questions about which vendor can provide the best value? A trusted IT managed services provider can offer consultative advice, including evaluating new and current vendors. 

IT Managed Services Elevates Cybersecurity 

The single most in-demand IT career right now is cybersecurity, and the reason is because this is the number one demand among businesses that recognize the risk and vulnerability. At DMC, we implement 24/7 cybersecurity monitoring across all devices and are constantly watching for suspicious behavior. Alerts are triggered and response is immediate. 

In one case, in less than 10 minutes we identified a threat for a client and contacted their on-site IT manager, who disconnected the at-risk workstation and prevented a potential disaster. 

If you plan on monitoring your systems in-house, what happens if an IT manager is out sick, on vacation or sound asleep? Who’s detecting? Who’s responding? Also, are you aware of the latest cybersecurity tools designed for today’s sophisticated threats? 

We recommend partnering with an IT managed service provider that includes monitoring as part of its package, not as an add-on (this is often the case, so ask the question). At DMC, we partner with a specialist in security endpoint monitoring for an even more secure experience. 

Weighing the Cost of IT Managed Services 

Can your business afford an IT managed services partner? Cost is always a consideration, and we recognize that businesses of all sizes operate on a budget and must steward dollars wisely. But there are some common misconceptions related to the cost of working with an MSP for IT services and support. 

If you add the cost of an IT professional’s salary along with critical IT tools, there is a significant savings when you partner with an IT managed services provider. 

Another cost factor is insurance. Cybersecurity coverage is essential for businesses, and insurers are now also requiring organizations to put cybersecurity frameworks in place. The Federal Trade Commission suggests finding out whether your cyber insurance provider will defend you in a lawsuit, provide coverage beyond existing insurance, and offer a breach hotline that is always available. DMC works with clients to identify ways to ensure compliance to cybersecurity insurance policies so you don’t find out after the fact that a requirement is missing that will void your coverage. 

We recommend looking for an MSP that employs engineers and IT specialists with a range of expertise. This way, you’re hiring the power of 10 or more high-level technical experts for one monthly fee that is almost always less than an IT manager's salary. When you have a consultative partner on your side who is dedicated to advancing your IT posture, you can focus on your clients, your bottom line and your growth. 

IT Strategy and Planning for Upgrades 

How could generative artificial intelligence (AI) benefit cybersecurity and help desk support at your business? This is a question more companies are asking as AI is a major headliner that is escalating. Aside from AI, what other technological advances could drive profitability and efficiency in your business? These are questions you can ask an IT managed services provider with a multi-disciplinary, experienced team. 

A proactive MSP will arrange IT strategy meetings with your company, along with annual business reviews and budget planning sessions. When an IT managed services provider is involved in critical short and long-term strategic planning meetings, they can bring innovative solutions to the table that align with your goals.

The Best IT Managed Services Provider for Your Business 

We recommend asking these questions when comparing IT managed service providers for your business: 

• What is your price structure? If you charge per user, what exactly is included? 
• Are there co-management options? 
• What cybersecurity measures do you use? 
• What is your discovery process to customize an IT solution based on my needs?
• What hardware and software do you recommend?
• How often is the contract renewed?
• Who are your vendor partners and how do you vet them? 
• What accreditations and certifications do you have? Are you a Gold Microsoft Partner, IBM Business Partner or Dell Technologies Gold Partner? 
• Can you provide a referral so I can talk to other companies that have worked with you?
• Do you charge extra service fees for break fixes or is this included in a per-user fee? 
• Do you offer IT budgeting and strategy consultation? 

At DMC Technology Solutions, we are committed to doing the right thing for our clients and providing a high level of services that meet their needs 24/7/365. We take pride in our talented staff of engineers and IT specialists with strong communication skills that allow us to develop long-term relationships with clients, who see us as a vested partner in their success. 

With an IT managed services partner, you can focus on your business and delegate IT responsibilities with the peace of mind that our team is on the same page and coordinates seamlessly with on-site IT staff if you have personnel in this role. 

Let’s talk. DMC’s expertise and industry knowledge can help your Toledo, Ohio based organization develop and execute a robust IT strategy that drives growth and innovation. Contact us to learn how.

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