Managed IT services involve outsourcing your IT management to a third-party provider who takes responsibility for monitoring, maintaining, and securing your technology systems. There are many benefits to engaging with a managed services partner, and they can significantly improve your company's overall efficiency and bottom line. In this blog post, we'll explore the key advantages of using managed IT services, focusing on four key aspects: access to reliable experts, predictable IT costs, proactive patching, and the ability to focus on growing your business.

1) Gain Access to Reliable Experts Ready to Address Any Issues That Arise

One of the primary benefits of managed IT services is having a team of reliable experts at your disposal. IT systems can be complex and challenging to manage, especially when something goes wrong. Whether it's a server crash, network downtime, or a cyberattack, IT issues often require quick resolution to minimize disruptions to business operations. Add the ever-changing technology landscape and it can be difficult to keep up.

With managed IT services, you gain access to a team of experienced professionals who specialize in various areas of IT. These experts are equipped to handle any issues that arise, ensuring your systems stay up and running smoothly. Instead of scrambling to find solutions when problems occur, you can trust that your managed service provider (MSP) will handle the monitoring and troubleshooting for you.

MSP providers offer around-the-clock monitoring of your systems. This means they can detect potential issues before they become significant problems, often preventing downtime before it happens. This proactive approach not only reduces the number of disruptions to your business but also ensures that your IT infrastructure is always operating at its best.

2) Predictable IT Costs: Budgeting for the Future

Managing IT costs can be a headache for businesses, particularly when unexpected expenses arise. The need for equipment replacements, software upgrades, and emergency fixes can quickly drain your budget, leaving little room for other investments. However, managed IT services offer a solution to this unpredictability.

By outsourcing your IT needs to an MSP, your IT expenses become a predictable line item in your budget. Instead of facing surprise costs for unplanned technology upgrades or repairs, you pay a fixed monthly fee for ongoing support and services. This approach allows you to manage your IT spending more effectively and ensures that your business is always prepared for future technology needs.

Additionally, an MSP will work with you to forecast your IT requirements based on your business goals. Whether you plan to expand your workforce, open new locations, or launch new services, your managed IT provider can help you develop a strategic IT budget that aligns with your objectives. This helps you make informed decisions about when to invest in new technologies, and it ensures that your IT systems grow alongside your business.

3) Proactive Patching: Keeping Your Systems Secure

Cybersecurity threats are a growing concern for businesses of all sizes. Hackers are constantly developing new methods to exploit vulnerabilities in software and operating systems, putting your company’s data and reputation at risk. One of the most effective ways to protect your business from cyber threats is through proactive patching and patch management.

Proactive patching involves regularly applying updates and security fixes to your business’s servers, operating systems, and software. These patches help address known vulnerabilities, ensuring that your systems are secure and up to date. Failure to apply these updates leaves your systems exposed to the latest security threats, which could result in costly data breaches or system compromises.

With managed IT services, patch management is handled on your behalf. Your MSP will ensure that all necessary updates are applied promptly, so you never have to worry about falling behind on critical security patches. This proactive approach to cybersecurity not only protects your business but also saves you the hassle of manually managing updates or worrying about security risks.

4) Focus on Growing Your Business, Not Your IT Needs

One of the most significant advantages of outsourcing your IT management to a third-party provider is the ability to shift your focus from technical issues to more strategic business matters. When you're not bogged down by IT problems and maintenance tasks, you have more time and energy to focus on what truly matters—growing your business.

Whether it’s expanding your customer base, improving your products or services, or exploring new markets, the less time you spend thinking about IT, the more you can invest in the future of your company. With managed IT services, you can rely on a team of experts to handle the day-to-day management of your technology systems, freeing you up to focus on your core business activities.

Additionally, your MSP can offer valuable insights and advice on how to leverage technology to improve your business processes and achieve your goals. Whether it's recommending software tools to streamline operations or helping you adopt cloud-based solutions to increase flexibility, a good managed service provider acts as a trusted technology partner who can help guide your business to success.

The Strategic Advantage of Managed IT Services

In today’s competitive business landscape, having a robust and secure IT infrastructure is essential to success. Managed IT services offer businesses of all sizes a range of benefits, including access to reliable experts, predictable IT costs, proactive security patching, and the freedom to focus on strategic growth. By outsourcing your IT needs to a trusted provider, you can ensure that your technology systems are always running at their best, while also freeing up valuable resources to focus on what really matters—taking your business to the next level.

Whether you're looking to reduce IT headaches, improve security, or develop a long-term technology strategy, managed IT services offer a solution that can help your business thrive in an increasingly digital world.

Jason Hood

President, DMC Technology Group

Jason Hood brings over 30 years of IT leadership to DMC, having successfully guided companies through transformative business initiatives across a range of industries.

The post Why Outsourcing IT with DMC Technology Group Transforms Your Business appeared first on DMC Technology Group.

User and computer accounts lie at the heart of an Active Directory Domain, controlling who can log into the domain, from which computers, and with access to which resources. The Domain Controllers silently direct all of this traffic and do such a good job of staying "out of the way" that it's sometimes easy to forget about the underlying accounts and systems involved. As computers get replaced with new ones, the older computer object may remain in Active Directory for days, weeks, months or even years. In some cases, those computer accounts may be disabled, as happens when a computer is removed from the Domain. In other cases, the objects may simply continue to exist, untouched and forgotten about.

Similarly, user accounts may be disabled when people stop working for a company, but this is not always an automatic process, and it can sometimes be overlooked. This can lead to user accounts existing in the Domain for some time, often with a static password and with very little attention being paid to it. In cases where Entra Connect is being used to synchronize on-premises user and computer accounts with Entra ID, this can be particularly troubling. An enabled, but disused, user account can provide a possible entry point for malicious behavior.

Often flying even further under the RADAR, Group Policy Objects may be created for initial testing or used to perform a specific task, then forgotten about and left in place long after they've become irrelevant. In many cases, the settings contained in those policies are benign and unimportant, but a large number of applied and unnecessary Group Policy Objects can slow down Group Policy Processing on client computers and add unwanted network traffic between client computers and Domain Controllers. Group Policy issues become more likely, and potentially more disruptive, over many years as network administrators come and go. The combined efforts of several administrators over many years, combined with a reluctance to make changes to policies that are not fully understood, can lead to sprawl, complexity, and the potential for configuration issues on client computers and servers.

This can also be true of login scripts, which can "hide in plain sight" for years, without doing anything of any benefit. A legacy login script may be directing computers to map drives to servers and shares that no longer exist, or printers and print servers that haven't be in production for years. These scripts may be written to prevent error messages from appearing to the end user, but the time it takes to process invalid login script commands may increase login times.

Many companies also have a standard procedure for deploying new servers and computers, and this often involves the use of a standardized password for the local Administrator account. If that account is compromised on any one of the computers on the network, those same credentials can be used to remotely access other computers with the same username and password on them. This lateral movement can allow malicious software or hackers to move rapidly across the network, wreaking havoc and causing devastation as they go.

DMC Technology Group can help identify user and computer accounts that have not communicated with the domain for some time, which can help to identify those accounts that can be disabled or deleted from Active Directory. We can also assist with the implementation of Microsoft Defender for Identity, which can monitor the behavior on the local Domain, and alert administrators when dangerous or anomalous behavior is detected. We can help determine which Group Policy Objects and login scripts are still being used, and which are no longer relevant and can be removed from the network. To help prevent lateral movement, we can help install and configure the Local Administrator Password Service (LAPS) either on-premises using Active Directory or in the cloud, using Entra ID.

It's truly a testament to the longevity and effectiveness of Active Directory that we spend so little time thinking about the accounts, protocols and services that make it all work. But a little "Spring cleaning" now and then can help reduce the complexity of an Active Directory environment and streamline the communication process between client computers and their Domain Controllers. A few hours spent on this kind of tune-up now can yield benefits for months or years to come.

Jason Hood

President, DMC Technology Group

Jason Hood brings over 30 years of IT leadership to DMC, having successfully guided companies through transformative business initiatives across a range of industries.

The post Why Active Directory Domains Still Matter: The Overlooked Maintenance Tasks That Could Cost You appeared first on DMC Technology Group.

The Upgrade Process: Is Your System Ready?
Windows 11 introduces stricter hardware requirements compared to Windows 10. Before upgrading, devices need to be evaluated to ensure they meet the minimum system requirements. While modest, the system requirements include:

• Processor: A compatible 64-bit CPU with at least 1 GHz clock speed and 2 or more cores.
• RAM: 4 GB or more.
• Storage: 64 GB or larger storage device.
• TPM: Trusted Platform Module (TPM) version 2.0.
• Graphics Card: DirectX 12 compatible with a WDDM 2.0 driver.
• Display: A high-definition (720p) display, 9” or larger, with 8 bits per color channel.

Microsoft provides a PC Health Check tool to verify system compatibility. This tool is very handy for taking the guesswork out of matching up requirements, especially on shop floor systems, or newly purchased hardware that seems as though it should be compatible. If your device fails the PC Health Check tool, its clear checklist style readout will tell you where things went wrong, so certain issues can be addressed, such as insufficient disk space. However, for some errors, like an incompatible TPM chip or CPU, you simply won’t be able to upgrade that system to Windows 11, and you’ll need to plan for purchasing new hardware.

CPU Compatibility: A Major Roadblock
One of the most significant hurdles for users upgrading to Windows 11 is CPU compatibility. Windows 11 requires a relatively modern processor for compatibility with its newer security features, which excludes many CPUs that were perfectly capable of running Windows 10. For example, Intel 7th Gen processors and older, as well as AMD Ryzen 1st Gen processors, are not officially supported.

This has left some users frustrated, as their otherwise functional systems running Windows 10 perfectly fine, are deemed incompatible. For those systems that can’t be upgraded, but are considered business critical, Microsoft Extended Security Updates may be an option for the short term.

Increased Security in Windows 11
One of the most compelling reasons to upgrade to Windows 11 is its enhanced security features. Microsoft has made significant improvements to protect users from modern threats, including:

• Hardware-Based Security: Windows 11 requires TPM 2.0 and Secure Boot, which work together to protect against firmware-level attacks and ensure that only trusted software runs during startup.
• Windows Hello: Improved biometric authentication (fingerprint, facial recognition) for secure and convenient login.
• Microsoft Defender SmartScreen: Enhanced protection against phishing and malicious websites.
• Virtualization-Based Security (VBS): Isolates critical system processes in a virtualized environment to prevent malware from accessing sensitive data.
• Zero Trust Architecture: Windows 11 is designed with a Zero Trust approach, ensuring that users and devices are continuously verified before accessing resources.

These security enhancements make Windows 11 a more robust choice for both individuals and businesses, especially in an era of increasing cyber threats.

Legacy Software: The Hidden Pitfall
Another critical consideration is legacy software. Many businesses rely on older applications that may not be compatible with Windows 11. This is especially true for specialized software for interfacing with hardware like PLCs, or an aging ERP system that is no longer actively developed or maintained.

Before upgrading, businesses should work with a trusted IT Partner to assess their readiness for the upgrade to Windows 11 and do the following:

Check Software Compatibility: Verify with software vendors whether their applications are compatible with Windows 11, or if not, what the timeline for compatibility may be, so you can accurately assess business impact.

Test in a Virtual Environment or New System: Run Windows 11 in a virtual machine or on new hardware to test critical applications before committing user systems to the upgrade.

Explore Alternatives: If legacy software is incompatible, consider finding modern alternatives or running the software in a virtualized Windows 10 environment. Leverage the experience and technical expertise of your IT Services Partner to build a solution that keeps business running with minimal impact.

Failure to address legacy software compatibility can result in disrupted workflows, lost productivity, downtime, and unforeseen costs for software upgrades or additional vendor support.

Windows 10 End of Support: The Clock is Ticking
Microsoft has announced that Windows 10 will reach its end of support on October 14th, 2025. After this date, the operating system will no longer receive security updates, leaving systems vulnerable to new threats. This deadline underscores the importance of planning your upgrade to Windows 11 sooner rather than later.

For businesses, the end of support means they must either upgrade to Windows 11 or invest in extended security updates (ESUs) for Windows 10, which can be costly. While it may seem like October is a long way away, the reality is that there’s no better time to start working with your IT Partners on a plan for upgrading your hardware.

Extended Security Updates for Windows 10
For organizations that cannot immediately upgrade to Windows 11, Microsoft is expected to offer Extended Security Updates (ESUs) for Windows 10, similar to the program provided for Windows 7. These updates will provide critical security patches for up to three years after the end-of-support date, but they come at an additional cost. Businesses should weigh the cost of ESUs against the benefits of upgrading to Windows 11 to determine the best course of action.

Key Considerations Before Upgrading

• Backup Your Data: Always back up important files before performing a major upgrade. OneDrive folder syncing and a robust backup platform help to curb fears of a catastrophic loss of user files during an upgrade gone awry.
• Check Hardware Compatibility: Use the PC Health Check tool to ensure your device meets the requirements.
• Evaluate Software Dependencies: Identify and test critical applications for compatibility.
• Plan for Hardware Upgrades: If your system is incompatible, budget for new hardware that supports Windows 11.
• Stay Informed: Keep an eye on Microsoft’s announcements regarding updates and support deadlines.

Conclusion
Upgrading from Windows 10 to Windows 11 is a significant step that requires careful planning. While the new operating system offers many benefits—including enhanced security, a modern interface, and innovative features—the stricter hardware requirements and potential compatibility issues with legacy software can pose significant challenges. With the end of support for Windows 10 looming, now is the time to evaluate your systems, address any roadblocks, and prepare for the transition. By taking a proactive approach, you can ensure a smooth upgrade process and continue to enjoy a secure and efficient computing experience.

By addressing these key points, businesses can make informed decisions about upgrading to Windows 11 and avoid the pitfalls that come with these forced upgrades.

Failing to plan is always planning to fail, and DMC is here to partner with you as your trusted advisor in the perilous process of upgrading to Microsoft’s latest operating system. Please reach out and the DMC Technology Group experts can get to work!

Jason Hood

President, DMC Technology Group

Jason Hood brings over 30 years of IT leadership to DMC, having successfully guided companies through transformative business initiatives across a range of industries.

The post Upgrading from Windows 10 to Windows 11: What You Need to Know appeared first on DMC Technology Group.

Recently, I found myself deep in conversation with my Managed Service Provider (MSP) customers as we prepared for M365 license renewals. It struck me how much digital clutter accumulates over time, and how important it is to regularly step back and clean house.

Unnecessary Licenses

Take, for example, a client I worked with last year. They had dozens of unused M365 licenses assigned to former employees, shared mailboxes still hosting outdated project emails, and a web of transport rules so tangled it was a wonder any emails reached their destination at all. Sound familiar? If so, it might be time for a little IT spring cleaning.

The first step? License assignments. It is easy for organizations to accumulate unnecessary licenses, driving up costs without adding value. By reviewing and reallocating these, we were able to optimize spending and ensure every user had exactly what they needed—no more, no less.

Unused Mailboxes

Next, we turned our attention to user accounts. Over the years, old accounts piled up like digital dust bunnies, often with permissions still lingering long after their owners have moved on. We combed through active directory, removing or disabling inactive accounts, and tightening access controls to improve security.

Then came the mailboxes. You would not believe how many standalone and shared mailboxes we found that had not been accessed in months, sometimes years. We archived what we needed, deleted the rest, and refined permissions to keep things lean and manageable.

But the real revelation was in the group structures. So many teams had created ad hoc groups for one-off projects that never were cleaned up, leading to confusion and misrouted emails. By streamlining these groups, we restored clarity and efficiency to their communication workflows.

Updates to Email Security 

And of course, no IT cleanup is complete without a deep dive into email security. We reviewed forwarding rules and transport policies, shutting down any unauthorized forwarding and ensuring phishing protections were properly configured. SPAM filters got a tune-up, and unnecessary rules were pruned to prevent disruptions.

By the end of this process, my client’s M365 environment was running smoothly—no excess, no confusion, just a clean, efficient system ready for the months ahead. 

It was a reminder that IT hygiene, just like home cleaning, should be a regular habit rather than a once-a-year scramble.

So, when was the last time you gave your IT setup a good spring cleaning? If you have not done so recently, now’s the perfect time to start. 

Need help with your IT spring cleaning? Please reach out and the DMC Technology Group experts can get to work!

Jason Hood

President, DMC Technology Group

Jason Hood brings over 30 years of IT leadership to DMC, having successfully guided companies through transformative business initiatives across a range of industries.

The post Spring Cleaning for IT: A Fresh Start for Your M365 Environment appeared first on DMC Technology Group.

Holiday-season cyberattacks are a very real threat. Cybercriminals know that as companies wind down for the holidays, they have an opportunity to exploit overlooked security gaps. The stakes are high, and failing to secure company systems can have serious consequences, including job loss. Here’s how you can protect your company—and your job—by securing systems when everyone else is winding down.

Why the Holidays Are Prime Time for Cybercrime

During holiday seasons, most businesses run on reduced staff, with many team members out of office. This creates several issues:

• Lower Surveillance: Fewer people on duty means attacks are less likely to be quickly noticed and stopped.
• High Data Traffic: End-of-year financial data and large volumes of customer activity mean cybercriminals have a lot to gain if they successfully breach a system.
• Delayed Incident Response: When key people are away, response times can lag, allowing attackers more time to exploit systems without interference.

Cybercriminals love the holiday lull, and they’re counting on unguarded systems. Don’t give them that opening.

The Top Steps to Protect Your Company (and Your Job) Over the Holidays

By taking these proactive steps, you can keep your company secure and avoid becoming the unfortunate face of a cybersecurity failure.

1. Implement Strong Authentication Protocols

• Multi-Factor Authentication (MFA): This extra layer requires more than just a password, which can thwart attackers who manage to steal login credentials.
• Password Hygiene: Encourage everyone to use strong, unique passwords for each system. Weak passwords are an easy entry point, so make sure all team members are using secure passwords and possibly a password manager.
  

2. Complete System Updates and Patch All Software

• Vulnerabilities are often addressed in software patches, so make sure all updates are completed before the holidays. Cybercriminals are quick to exploit known flaws that haven’t been patched, especially during times when IT teams are thinly staffed.

3. Educate Employees on Recognizing Holiday Scams

• Many breaches start with business email compromise through phishing scams. Business Email Compromise (BEC) is a cybercrime where scammers impersonate trusted figures via email to steal money or sensitive company information. Common tactics include requesting fake bill payments or obtaining data for further scams. BEC incidents are increasing, with nearly 20,000 complaints reported to the FBI last year, partly driven by the rise in remote work.
  
• Educate your team on common holiday scams, like fake shipping notifications, “urgent” donation requests, and deal offers from suspicious sources. Even if most employees are out, training them beforehand reduces the chance of anyone clicking a dangerous link while away from work.
  
• Criminals adapt to seasonal trends, so watch out for holiday-specific scams:
  • Phony Promotions or “Holiday Deal” Phishing: Fake emails promising discounts or gift card promotions are a common tactic for spreading malware.
  • Bogus Shipping Updates: With increased online orders, cybercriminals send fake shipping notifications with malicious links.
  • Emotional Charity Scams: Appeals for urgent donations can lure employees into giving out financial details or clicking harmful links.

4. Set Up Continuous Monitoring and Alerts

• Automated monitoring tools are essential for spotting unusual behavior, like unexpected login attempts. Set up real-time alerts for suspicious activity and ensure there’s a plan to address alerts if IT staff are out.

5. Limit Access to Critical Systems Temporarily

• Consider limiting access to sensitive systems during the holidays, especially if staff don’t need regular access to them. Temporarily deactivating access for unnecessary users can minimize risk during low-activity periods.

6. Conduct a Security Audit Before the Holidays

• Do a thorough check for open vulnerabilities, from unused accounts to outdated software. This proactive approach reduces the chances of falling victim to opportunistic attackers.

7. Back Up Important Data and Test Your Backup Process

• Make sure all critical data is backed up and that your restoration process is tested. Should a ransomware attack occur, you’ll want a secure way to recover without paying attackers.

8. Develop a Rapid Incident Response Plan

• Ensure there’s a clear protocol for handling a security breach even if key people are out. Know exactly who to contact, and make sure every team member understands the process, no matter where they are.

Don’t Start the New Year with a Pink Slip

Cybersecurity isn’t just about protecting company assets—it’s about protecting your own job. Failing to secure systems over the holidays could lead to more than a reprimand if an attack costs the company financially or damages its reputation. 

The team at DMC Technology Group are Toledo’s local cybersecurity experts. Prevention is your best defense; whether a DMC security audit, or a full penetration test, a small investment in holiday cybersecurity can keep the holiday spirit—and your job—intact.

The post Protect Your Job Over the Holidays by Safeguarding Your Company’s Security appeared first on DMC Technology Group.

1. AI and Machine Learning for Proactive Threat Detection

Artificial intelligence (AI) and machine learning (ML) are rapidly transforming the way businesses detect and respond to cyber threats. In 2025, we expect to see increased adoption of AI-driven tools that not only identify potential threats in real-time but also predict potential attacks based on behavioral patterns. These systems help organizations identify irregular activities and automatically respond to incidents, minimizing the need for manual intervention. However, cybercriminals are also using AI to develop more sophisticated attacks, so staying updated on the latest AI advancements is critical.

2. Zero Trust Security Architecture

The Zero Trust model is reshaping the cybersecurity framework, and its adoption will continue to grow in 2025. This security approach operates on the principle of "never trust, always verify," requiring strict identity verification for every person and device attempting to access resources within the network. With the expansion of remote work and the increasing use of cloud services, Zero Trust Architecture has become essential for reducing the risk of data breaches and unauthorized access.

3. Enhanced Cloud Security

As cloud adoption rises, so does the need for robust cloud security. In 2025, we expect to see organizations investing more in multi-cloud security strategies. Multi-cloud security emphasizes protecting data across various cloud environments with unified policies and management tools, as many businesses are now using a combination of private, public, and hybrid cloud solutions. Understanding and addressing potential vulnerabilities in the cloud is crucial for maintaining data integrity and ensuring compliance.

4. Increased Focus on Endpoint Security

The shift towards remote work has made endpoint security more important than ever. Endpoint devices such as laptops, smartphones, and IoT devices can be vulnerable entry points for cybercriminals. In 2025, the focus on securing these devices will continue to intensify, with many businesses adopting endpoint detection and response (EDR) solutions that monitor and analyze activities on endpoint devices to detect and respond to threats. This approach helps companies maintain control over remote devices and keeps their networks secure.

5. Ransomware Preparedness and Response

Ransomware attacks have become more frequent and costly. In 2025, businesses will place even greater emphasis on preparedness and incident response strategies to combat ransomware threats. Cybersecurity teams will be focusing on implementing regular data backups, comprehensive recovery plans, and robust access controls to limit the impact of ransomware incidents. Additionally, cybersecurity insurance is likely to play a bigger role, as organizations seek coverage for potential losses from ransomware attacks.

6. Strengthening Cybersecurity Awareness and Training Programs

Human error continues to be a major factor in cybersecurity breaches. Cybersecurity Awareness Month emphasizes the importance of employee training, and in 2025, we expect organizations to strengthen their efforts around educating their workforce. Ongoing security training will not only include awareness of phishing and social engineering attacks but also address new tactics and emerging threats. Investing in a culture of cybersecurity within your organization helps to minimize human errors and keeps everyone engaged in protecting digital assets.

7. Identity and Access Management (IAM) Advancements

In an age where identity theft and data breaches are common, identity and access management (IAM) will continue to evolve. As cybercriminals develop more sophisticated ways to bypass traditional authentication methods, organizations will adopt multifactor authentication (MFA) and biometric verification techniques to enhance security. IAM solutions in 2025 will focus on offering a frictionless user experience without compromising security, particularly for remote and mobile workforces.

8. Improved Data Privacy Compliance and Governance

Data privacy is increasingly becoming a critical concern as new regulations emerge globally. In 2025, businesses will need to comply with updated privacy regulations, such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the U.S. Adhering to these regulations is not just a legal requirement but also a means to build trust with customers. Implementing a comprehensive data governance strategy that includes data classification, encryption, and regular audits is essential for compliance and protecting sensitive information.

Embracing Cybersecurity in 2025

As the threat landscape continues to evolve, staying informed and proactive is the best defense. Cybersecurity Awareness Month serves as a reminder of the critical role that cybersecurity plays in our increasingly digital world. At DMC Technology Group, we are committed to providing our clients with the latest insights, tools, and strategies to safeguard their business from cyber threats. Embracing these 2025 cybersecurity trends will not only help protect your organization but also contribute to a safer, more resilient digital ecosystem for all.

Are you prepared for the cybersecurity challenges of 2025? Contact DMC Technology Group today to learn more about our comprehensive cybersecurity solutions. Contact Us to secure your business and protect your future.

The post Cybersecurity Awareness Month: Leading Trends in Cybersecurity for 2025 appeared first on DMC Technology Group.

This marks a considerable change in how companies can manage their software licensing agreements and is expected to provide more flexibility for organizations looking to optimize their IT operations. 

Let’s dive into the details of this new policy and what it means for businesses navigating today's complex cloud landscape.

The Background: Cloud Licensing and Lock-In Concerns

Historically, Microsoft’s licensing agreements have been somewhat rigid, tying customers to a specific cloud service provider or partner for the entire duration of their contract. This created what is often referred to as “vendor lock-in,” where businesses had limited options to switch providers even if their needs or preferences changed. 

For companies using Microsoft's popular suite of cloud-based tools, this could mean being stuck with a provider that no longer meets their performance or cost expectations, or simply being unable to adapt to shifting business strategies.

Vendor lock-in has long been a sticking point for businesses in the cloud space, and Microsoft’s move to allow mid-contract transfers of licenses is a significant step toward greater freedom and flexibility for its customers.

What Does This Change Mean for Businesses?

The ability to move licenses to another service provider mid-contract opens up a new realm of possibilities for businesses. Here’s why this development is important:

• Increased Flexibility and Agility: In today’s fast-paced business environment, agility is key. This new licensing policy allows businesses to pivot quickly, whether they’re seeking better pricing, superior service, or different technical capabilities from a competing provider. If a business realizes halfway through a contract that another provider can better support its evolving needs, they now have the ability to make that switch seamlessly without waiting for the contract to expire.
  
• Enhanced Bargaining Power: With the option to switch providers mid-contract, businesses gain more leverage in their negotiations with service providers. Providers will need to maintain high standards of service and competitive pricing throughout the entire contract period, knowing that customers can walk away if they are dissatisfied. This competitive pressure will likely drive innovation, better service delivery, and more competitive pricing models.
  
• Reduced Risk: Businesses are often wary of making long-term commitments due to the risk of market changes, technological advancements, or shifts in business strategies. Being able to reallocate licenses mid-term reduces this risk, as organizations now have an escape route if they need to realign their technology stack with their broader business goals.
  
• Simplified IT Strategy Adjustments: For companies undergoing mergers, acquisitions, or significant changes in IT strategy, this policy provides a simpler way to consolidate or reconfigure licenses across different environments. For instance, if a company is migrating from a hybrid cloud solution to a multi-cloud or single-cloud strategy, they now have the flexibility to adjust their licenses accordingly, reducing downtime and disruption.

Potential Challenges to Consider

While this change is largely seen as positive, businesses should be mindful of potential challenges that come with mid-contract license mobility:

• Compatibility and Integration Issues: Switching providers mid-contract could potentially lead to integration issues, especially if the new provider’s environment isn’t fully compatible with your existing system architecture. It’s essential to conduct a thorough technical analysis before making any decisions.
  
• Contract Terms with Service Providers: It’s important to read the fine print on agreements with your cloud service provider. While Microsoft may allow you to move your licenses, the contract terms with the service provider you’re leaving may have penalties or restrictions related to early termination or service cancellation.

How to Make the Most of This New Flexibility

To fully take advantage of Microsoft’s new policy, businesses should consider the following:

• Evaluate Current Providers Regularly: Don’t wait until the end of a contract to assess your cloud service provider. Regularly evaluate service performance, costs, and business alignment.

• Have a Migration Plan in Place: If you think you may switch providers, having a well-documented migration plan that outlines timelines, costs, and potential risks will help ensure a smooth transition.

• Leverage Expert Advice: Cloud licensing and migrations can be complex. Engaging with experts—whether in-house or third-party consultants—can help you navigate the potential pitfalls and make the best decisions for your business.

The Bottom Line

Microsoft’s decision to allow customers to move licenses mid-contract is a game-changer for organizations looking to stay agile in an increasingly competitive and rapidly changing cloud environment. This flexibility can help businesses negotiate better deals, reduce risks, and ensure that their cloud solutions remain aligned with their evolving needs.

However, as with any significant change, it’s essential to approach these new options thoughtfully. Proper planning and understanding of the technical and contractual nuances will ensure that businesses make the most of this new flexibility while avoiding unnecessary pitfalls. Ultimately, this move by Microsoft empowers businesses to take greater control of their cloud strategies, leading to more dynamic, resilient, and cost-effective IT environments.

How DMC Technology Group Can Help

Microsoft's new policy allowing customers to move licenses mid-contract provides businesses with greater flexibility to switch service providers. Companies can now adapt quickly to evolving needs, optimize their IT strategy, and avoid being locked into long-term, rigid agreements.

DMC Technology Group can help businesses take full advantage of this new policy. With extensive experience in managed IT services, DMC offers seamless migration support, ensuring that companies move licenses efficiently without disruption. DMC also provides expert consultation to help businesses assess their cloud environment, identify potential improvements, and leverage the latest Microsoft technologies to maximize performance.

Whether you’re looking to switch providers, consolidate licenses, or optimize your current IT setup, DMC’s tailored managed services can simplify the process and ensure your business continues to thrive in a flexible and agile cloud environment.

Contact us for more information on moving your Microsoft License to a new provider.

The post Microsoft Now Allows Customers to Move Licenses Mid-Contract: What It Means for Businesses appeared first on DMC Technology Group.

Information technology is no longer a peripheral function but a core element of business strategy. As Northwest Ohio and Southeast Michigan based organizations across industries become increasingly reliant on digital solutions, IT expenditures have grown from simple operational costs to strategic investments that drive business outcomes. 

This shift has made IT planning an integral part of annual budget planning. However, the complexity and rapid evolution of technology make it imperative for company leaders to approach IT budgeting with careful consideration and foresight.

The Growing Importance of IT in Business:

IT is at the heart of almost every business operation, from internal communications and customer relationship management to supply chain logistics and data analytics. As such, the role of IT has expanded beyond basic support functions to include strategic initiatives like digital transformation, cybersecurity, and data-driven decision making. 

Incorporating IT into the annual budget is essential for several reasons:

• Driving Innovation and Competitive Advantage:
  Companies that invest strategically in IT can leverage new technologies to innovate, streamline processes, and offer better products or services. This not only improves efficiency but also creates a competitive advantage in the market.
  
• Ensuring Operational Continuity:
  IT infrastructure is crucial for maintaining day-to-day operations. Downtime or failures in IT systems can lead to significant disruptions, lost revenue, and damaged reputations. Budgeting for IT ensures that necessary resources are allocated to maintain and upgrade these systems, thereby minimizing the risk of operational disruptions.

• Supporting Scalability:
  As businesses grow, their IT needs will also expand. Without adequate planning and budgeting, companies may find themselves unable to scale their IT infrastructure to meet increasing demands. This can result in bottlenecks and inefficiencies that hinder growth.

• Enhancing Security and Compliance:
  With the rise of cyber threats, cybersecurity has become a top priority for businesses of all sizes. IT budgeting is crucial for implementing robust security measures and ensuring compliance with industry regulations. Failure to do so can lead to costly breaches, legal penalties, and loss of customer trust.

Key Considerations for IT Budget Planning:

While the importance of IT budgeting is clear, the process itself can be challenging. Technology is constantly evolving, and the needs of a business can change rapidly. Here are some key considerations for company leaders as they plan their IT budgets:

• Align IT with Business Goals:
  The first step in IT budget planning is to align IT investments with the company’s overall business goals. This requires close collaboration between IT leaders and other departments to understand their needs and how IT can support them. For example, if the company’s goal is to expand into new markets, the IT budget should include investments in scalable infrastructure, data analytics, and customer engagement platforms.

• Prioritize Strategic Investments:
  Not all IT expenditures are created equal. Company leaders should prioritize investments that will have the most significant impact on the business. This might include projects that enhance customer experience, improve operational efficiency, or support digital transformation initiatives. It's essential to distinguish between “must-have” and “nice-to-have” IT projects and allocate resources accordingly.

• Account for Total Cost of Ownership (TCO):
  When budgeting for IT, it’s crucial to consider the total cost of ownership (TCO) rather than just the initial purchase price. TCO includes not only the cost of acquiring technology but also ongoing expenses such as maintenance, upgrades, training, and support. Understanding TCO helps avoid underestimating the long-term costs of IT investments.

• Plan for Contingencies:
  Technology is unpredictable, and unexpected issues can arise. To mitigate risks, company leaders should include a contingency fund in the IT budget. This fund can be used to address unforeseen challenges, such as system failures, security breaches, or urgent software updates. A well-planned contingency fund ensures that the company can respond quickly to IT emergencies without derailing the budget.

• Consider the Impact of Emerging Technologies:
  The rapid pace of technological innovation means that new tools and platforms are constantly emerging. Company leaders should stay informed about these developments and consider their potential impact on the business. While it’s impossible to predict the future with certainty, keeping an eye on emerging technologies allows companies to make informed decisions about when and where to invest.

• Emphasize Cybersecurity:
  Cybersecurity should be a top priority in any IT budget. With the increasing frequency and sophistication of cyberattacks, companies cannot afford to skimp on security measures. This includes investments in firewalls, encryption, intrusion detection systems, and employee training programs. Additionally, companies should budget for regular security assessments and updates to ensure that their defenses remain robust.

• Evaluate Cloud vs. On-Premises Solutions:
  As more companies move to the cloud, leaders must decide whether to invest in cloud-based solutions or continue with on-premises infrastructure. Each option has its advantages and disadvantages. Cloud solutions offer flexibility, scalability, and cost savings, but they may also pose security and compliance challenges. On-premises solutions provide greater control but require significant upfront investment and ongoing maintenance. The decision should be based on the company’s specific needs, resources, and long-term goals.

• Focus on ROI and Value Creation
  Ultimately, IT investments should be evaluated based on their return on investment (ROI) and value creation for the business. Company leaders should establish clear metrics for assessing the success of IT projects, such as cost savings, revenue growth, or improved customer satisfaction. By focusing on ROI, leaders can ensure that IT expenditures contribute to the company’s bottom line and long-term success.

• Engage in Regular Review and Adjustment:
  Budgeting is not a one-time activity but an ongoing process. Company leaders should regularly review their IT budgets and make adjustments as needed. This allows the company to respond to changes in the business environment, technological advancements, and shifting priorities. Regular reviews also provide an opportunity to assess the performance of IT investments and reallocate resources to projects that deliver the most value.
  
  
• Create a Culture of Collaboration:
  Effective IT budgeting requires collaboration between IT, finance, and other business units. Company leaders should encourage a culture of open communication and shared responsibility for IT planning. This ensures that all stakeholders are aligned on priorities and that IT investments are integrated into the broader business strategy.

IT planning is a critical component of annual budget planning. As technology continues to play an increasingly central role in business operations and strategy, company leaders must approach IT budgeting with a strategic mindset. 

By aligning IT investments with business goals, prioritizing strategic initiatives, accounting for total cost of ownership, and staying informed about emerging technologies, leaders can ensure that their IT budgets drive innovation, support growth, and enhance security. 

At DMC Technology Group we take a collaborative approach to IT budget planning that will help companies maximize the value of their investments and position themselves for long-term success in the digital age.

The post The Critical Role of IT Planning in Annual Budget Season appeared first on DMC Technology Group.

There are several common challenges we hear when discussing the role of a managed services provider (MSP). Some of these scenarios will probably sound familiar.

A Toledo-based business has 50 employees, and the sole on-site IT manager whose primary role isn't tech support, is responsible for managing IT affairs. This IT manager, who also serves as a software developer, carries a substantial workload that includes help desk-related duties like troubleshooting issues related to email and printers.

“But we have someone on staff, we don’t need IT managed services.” We hear this sometimes, too. 

Then there is the security question. The business lacks 24/7 monitoring, so threats can quickly escalate into full-blown cyber attacks that cause financial and reputational damage. 

What if an IT manager wants to take a vacation? 

What if a Chief Information Officer (CIO) finds a job opportunity elsewhere and leaves your business? Who will fill in while you search for a replacement, and how will you train this new person? 

As for cost, can you afford additional IT support staff on payroll with benefits, plus the cost of resources like disaster recovery backup, software licensing, storage, cyber monitoring and end-point detection? 

There can be gaps that exist even with an IT manager on staff, which can expose organizations to significant liabilities. Especially if that person is the only one on staff that understands technology. There are no checks and balances!

In fact, a managed service provider supports your internal IT staff with technical expertise and resources, giving you the flexibility to scale up or down as your IT needs evolve. Yes, an MSP can serve as a single source for support and IT leadership. But in most cases, we work as an always-on, around-the-clock go-to for everything from server support to network management, troubleshooting, proactive patching and cybersecurity. 

Does your company need an IT managed services provider? Here are some factors to consider. 

How IT Managed Service Providers Support Your Business 

Can your internal IT staff provide instantaneous alerts and threat detection 24/7/365? What about offering employees a help desk so tech problems do not prevent productivity? When your IT manager goes home, even if it’s late evening, who’s watching over your IT infrastructure and devices for nefarious actors, phishing attacks, ransomware and a growing list of cyber threats? 

If your company employs an IT manager, this is one person. They have strengths and weaknesses in different IT disciplines, and probably a family at home and a life outside of work. “Always on” with one person just isn’t possible. 

Plus, keeping up with the latest, most secure IT best practices is a struggle for most businesses, let alone an individual. 

Across industries, every business has IT needs. Most are underserved because there is no way to cover all of your IT bases with a single employee, no matter how talented. 

Tech Support: Fulfilling Help Desk Needs

We hear it all the time. IT managers and CIOs for Toledo, Ohio regional businesses often get bogged down with support requests when their focus is supposed to be on IT strategy, development, process improvement, engineering and other big-picture endeavors. There are not enough hours in a day to do it all. 

When an IT manager is distracted with help-desk inquiries, tech support takes away from profit-driving initiatives. Meanwhile, productivity and revenue-driving activities decrease because a team member’s system is “down.” Even technical questions or adding new software becomes a burden when there is one or no IT staff member on site. 

At DMC, we offer efficient, responsive, always-on IT diagnosis and support. A reputable MSP should offer communication options, including in-person support if necessary or preferred. Around-the-clock IT support solves IT problems and prevents business interruptions. 

An MSP to Protect Servers and Workstations 

The threat is real. And it’s growing. Today’s dynamic cybersecurity environment is introducing sophisticated attacks, and often the “open door” to your data occurs because of network security vulnerabilities, and expired antivirus protection and licenses. We get it. You have other mission-critical tasks on deck to manage for your operations. 

This is where an IT managed services provider like DMC can step in and ensure there are no gaps in protection with license renewals, server antivirus software and installation management. We suggest that every business have real-time scanning to detect and block threats. Are these tasks you want to pile on to in-house IT staff? 

Also consider that not all MSPs include the cost of tools in the fee, but DMC does include these costs so you are not paying extra.

Along those lines, when maintenance agreements for hardware and software expire, this leads to more downtime and a loss of return on your tech investments. An MSP can oversee and manage agreements so you can focus on running your business. 

At DMC, we handle agreement procurement, documentation and expiration date tracking. Have questions about which vendor can provide the best value? A trusted IT managed services provider can offer consultative advice, including evaluating new and current vendors. 

IT Managed Services Elevates Cybersecurity 

The single most in-demand IT career right now is cybersecurity, and the reason is because this is the number one demand among businesses that recognize the risk and vulnerability. At DMC, we implement 24/7 cybersecurity monitoring across all devices and are constantly watching for suspicious behavior. Alerts are triggered and response is immediate. 

In one case, in less than 10 minutes we identified a threat for a client and contacted their on-site IT manager, who disconnected the at-risk workstation and prevented a potential disaster. 

If you plan on monitoring your systems in-house, what happens if an IT manager is out sick, on vacation or sound asleep? Who’s detecting? Who’s responding? Also, are you aware of the latest cybersecurity tools designed for today’s sophisticated threats? 

We recommend partnering with an IT managed service provider that includes monitoring as part of its package, not as an add-on (this is often the case, so ask the question). At DMC, we partner with a specialist in security endpoint monitoring for an even more secure experience. 

Weighing the Cost of IT Managed Services 

Can your business afford an IT managed services partner? Cost is always a consideration, and we recognize that businesses of all sizes operate on a budget and must steward dollars wisely. But there are some common misconceptions related to the cost of working with an MSP for IT services and support. 

If you add the cost of an IT professional’s salary along with critical IT tools, there is a significant savings when you partner with an IT managed services provider. 

Another cost factor is insurance. Cybersecurity coverage is essential for businesses, and insurers are now also requiring organizations to put cybersecurity frameworks in place. The Federal Trade Commission suggests finding out whether your cyber insurance provider will defend you in a lawsuit, provide coverage beyond existing insurance, and offer a breach hotline that is always available. DMC works with clients to identify ways to ensure compliance to cybersecurity insurance policies so you don’t find out after the fact that a requirement is missing that will void your coverage. 

We recommend looking for an MSP that employs engineers and IT specialists with a range of expertise. This way, you’re hiring the power of 10 or more high-level technical experts for one monthly fee that is almost always less than an IT manager's salary. When you have a consultative partner on your side who is dedicated to advancing your IT posture, you can focus on your clients, your bottom line and your growth. 

IT Strategy and Planning for Upgrades 

How could generative artificial intelligence (AI) benefit cybersecurity and help desk support at your business? This is a question more companies are asking as AI is a major headliner that is escalating. Aside from AI, what other technological advances could drive profitability and efficiency in your business? These are questions you can ask an IT managed services provider with a multi-disciplinary, experienced team. 

A proactive MSP will arrange IT strategy meetings with your company, along with annual business reviews and budget planning sessions. When an IT managed services provider is involved in critical short and long-term strategic planning meetings, they can bring innovative solutions to the table that align with your goals.

The Best IT Managed Services Provider for Your Business 

We recommend asking these questions when comparing IT managed service providers for your business: 

• What is your price structure? If you charge per user, what exactly is included? 
• Are there co-management options? 
• What cybersecurity measures do you use? 
• What is your discovery process to customize an IT solution based on my needs?
• What hardware and software do you recommend?
• How often is the contract renewed?
• Who are your vendor partners and how do you vet them? 
• What accreditations and certifications do you have? Are you a Gold Microsoft Partner, IBM Business Partner or Dell Technologies Gold Partner? 
• Can you provide a referral so I can talk to other companies that have worked with you?
• Do you charge extra service fees for break fixes or is this included in a per-user fee? 
• Do you offer IT budgeting and strategy consultation? 

At DMC Technology Solutions, we are committed to doing the right thing for our clients and providing a high level of services that meet their needs 24/7/365. We take pride in our talented staff of engineers and IT specialists with strong communication skills that allow us to develop long-term relationships with clients, who see us as a vested partner in their success. 

With an IT managed services partner, you can focus on your business and delegate IT responsibilities with the peace of mind that our team is on the same page and coordinates seamlessly with on-site IT staff if you have personnel in this role. 

Let’s talk. DMC’s expertise and industry knowledge can help your Toledo, Ohio based organization develop and execute a robust IT strategy that drives growth and innovation. Contact us to learn how.

The post Does Your Business Need an IT Managed Services Provider? appeared first on DMC Technology Group.

Windows Server 2012 (R2) Retirement & End of Support: What It Means

Windows Server 2012 (R2) retirement and end of support means that Microsoft will officially stop providing updates, patches, and technical support for the operating system. Here's what it means in practical terms:

1. No More Security Updates: Microsoft will no longer release security updates for Windows Server 2012 (R2). This leaves the operating system vulnerable to new security threats and exploits that may emerge in the future. Without regular security updates, your system becomes more susceptible to attacks, and the risk of data breaches.
   
2. Limited Technical Support: Microsoft will no longer provide technical support for Windows Server 2012 (R2) This means you will not have access to support options, including assistance with troubleshooting, configuration, or compatibility issues.
   
3. Compliance Concerns: Using an unsupported operating system may lead to compliance issues, especially if you are subject to specific industry regulations or data protection standards. Compliance requirements often mandate the use of supported software to ensure security and protect sensitive data.
   
4. Compatibility Challenges: As newer software and hardware technologies are developed; they may no longer be compatible with Windows Server 2012 (R2). This could limit your ability to install or run certain applications and drivers on your server.

What To Do If You’re Running Windows Server 2012 / 2012 R2

To address these concerns, it is recommended to migrate to a supported operating system version, such as Windows Server 2022. Upgrading to a supported version ensures that you receive regular security updates, technical support, and compatibility with the latest software and hardware releases. It also helps maintain compliance with industry regulations and standards.

Is now the time to move to the Cloud?

If you are currently running Windows Server 2012 (R2) it’s a great time to look at the cloud. With a migration already required, some workloads could move to a more robust and secure environment. Here are six reasons why you might want to consider migrating to the cloud:

1. Extended Support: By moving to the cloud, you can take advantage of extended support provided by cloud service providers. They often offer extended support for older operating systems, such as Windows Server 2012 (R2), beyond their official end-of-life dates. This ensures that you continue to receive security updates and technical support for your server.
   
2. Scalability and Flexibility: Cloud platforms provide scalability, allowing you to easily adjust your server resources as your needs change. You can scale up or down based on demand, avoiding the need to invest in and manage physical hardware. This flexibility allows you to optimize costs and ensure optimal performance.
   
3. Enhanced Security: Cloud service providers typically have robust security measures in place to protect your data. They invest heavily in security technologies, including encryption, firewalls, intrusion detection systems, and regular security audits. Migrating to the cloud can enhance the security of your IT environment compared to on premises infrastructure.
   
4. Disaster Recovery and High Availability: Cloud platforms often offer built-in disaster recovery and high availability features. You can leverage these capabilities to replicate your server environment across multiple data centers, ensuring business continuity in the event of a failure or disaster. This helps minimize downtime and data loss.
   
5. Cost Savings: Migrating to the cloud can provide cost savings compared to maintaining and upgrading on-premises infrastructure. Cloud services operate on a pay-as-you-go model, allowing you to pay only for the resources you use. You eliminate the need for upfront hardware investments, ongoing maintenance costs, and energy expenses associated with running your own data center. More savings may be available with 1- and 3-year contracts through Azure.
   
6. Access to Newer Technologies: By migrating to the cloud, you can leverage the latest technologies and services offered by cloud providers. This includes machine learning, artificial intelligence, data analytics, serverless computing, and more.

How DMC Can Help With Windows Server 2012 / 2012 R2 Retirement

It's important to assess your specific requirements, budget, and security considerations before deciding. We can help you plan and execute a successful migration to the cloud or transition your infrastructure to an updated version of Windows Server.

Want to learn more about help With Windows Server 2012 / 2012 R2 Retirement? 

Let’s talk. Call us any time at 419-535-2900. Or fill out this simple contact form and we’ll get in touch with you.

Posted by Greg Gomach, Business Unit Manager at DMC Technology Group

The post Windows Server 2012 / 2012 R2 End of Life appeared first on DMC Technology Group.